{"id":7106,"date":"2021-01-27T12:03:04","date_gmt":"2021-01-27T12:03:04","guid":{"rendered":"http:\/\/nimueskin.com\/?page_id=7106"},"modified":"2022-11-21T15:54:37","modified_gmt":"2022-11-21T14:54:37","slug":"help","status":"publish","type":"page","link":"https:\/\/nimueskin.ch\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\n\n<form role=\"search\" method=\"get\" class=\"woocommerce-product-search wp-block-search__button-inside wp-block-search__text-button wp-block-search\" action=\"https:\/\/nimueskin.ch\/en\/\"><div class=\"wp-block-search__inside-wrapper\"><input type=\"search\" id=\"woocommerce-product-search-field-0\" class=\"wp-block-search__input\" placeholder=\"Search products&hellip;\" value=\"\" name=\"s\" \/><button type=\"submit\" class=\"wp-block-search__button\" value=\"Search\">Search<\/button><input type=\"hidden\" name=\"post_type\" value=\"product\" \/><\/div><\/form>\n\n\n\n<div class=\"wp-container-3 wp-block-columns\">\n<div class=\"wp-container-1 wp-block-column\">\n<a class=\"button outline btn-block btn-lg mb-2 pt-2 pb-2\" href=\"#FAQ\">Frequently Asked Questions<\/a>\n<!-- <a class=\"button outline btn-block btn-lg mb-2 pt-2 pb-2\" href=\"#OR\">Orders<\/a>\n<a class=\"button outline btn-block btn-lg mb-2 pt-2 pb-2\" href=\"#SH\">Shipping &amp; Delivery<\/a> -->\n<\/div>\n\n\n\n<div class=\"wp-container-2 wp-block-column\">\n<!-- <a class=\"button outline btn-block btn-lg mb-2 pt-2 pb-2\" href=\"#PO\">Payment Options<\/a>\n<a class=\"button outline btn-block btn-lg mb-2 pt-2 pb-2\" href=\"#RE\">Returns &amp; Exchanges<\/a> -->\n<a class=\"button outline btn-block btn-lg mb-2 pt-2 pb-2\" href=\"https:\/\/nimueskin.ch\/en\/terms-and-conditions\/\">Terms &amp; Conditions<\/a>\n<\/div>\n<\/div>\n\n\n\n<a class=\"button outline btn-block btn-lg mb-2 pt-2 pb-2\" href=\"tel:+41628915507\"><span class=\"ydcoza-break-text\">Product info queries:<\/span> +41 62 891 55 07<\/a>\n\n\n<div class='clearfix' style='margin-bottom:50px; height:1px'><\/div>\n<h2 id=\"FAQ\">FREQUENTLY ASKED QUESTIONS<\/h2>\n<div class='clearfix' style='margin-bottom:10px; height:1px'><\/div>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>What is the difference between a Conditioner and a Toner?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> Just like Toners, a conditioner is the second step in your skincare routine. Toners are mainly alcohol based and are used to remove excess makeup, whereas Nimue\u2019s conditioner is one the most active treatment products in our homecare range (amongst the highest levels of Alpha Hydroxy Acids) which acts to resurface and refine your skin for superior rejuvenation. <\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Why does Nimue recommend using Gauze and not cotton wool?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> Cotton wool absorbs more product than gauze which leads to product wastage. Using gauze assists the exfoliating action of the conditioner ensuring removal of all dead skin cells. <\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Why should I wear SPF everyday?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> SPF should be worn everyday to protect your skin from UV exposure and other external elements. UV exposure accounts for 80 percent of the skin\u2019s aging process (sun spots, wrinkles, dry skin) and also is the major cause of skin cancer. <\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Why is it important to wear SPF indoors?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> Most people are unaware that the blue light from computer screens\/cell phones and tablets, as well as florescent lighting, prematurely ages the skin. Be sure to use your SPF daily, even while indoors <\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Why do I have to combine homecare products and professional treatments?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> Nimue homecare products support the professional treatments and prepare the skin to achieve optimum results during treatments.<br \/>\nProfessional treatments, in turn enhance penetration of active ingredients in home-care, which deliver visible results. <\/div><\/div>\n<\/div>\n\n\n<p><!-- [ydcoza_gap size=\"10\"] \n\n\n<h2 id=\"PO\">PAYMENT OPTIONS<\/h2>\n\n \n[ydcoza_gap size=\"10\"] \n[su_accordion] \n[su_spoiler title=\"What payment options are available?\" style=\"default\"] Only debit and credit card payments are currently accepted. [\/su_spoiler] \n[su_spoiler title=\"When will my card be charged?\" style=\"default\"] Your card will be charged as soon as your order is confirmed. [\/su_spoiler]\n[\/su_accordion] --><\/p>\n\n\n<p><!--  ydcoza_gap size=\"20\"]\n\n\n<h2 id=\"OR\">ORDERS<\/h2>\n\n\n[ydcoza_gap size=\"10\"]\n[su_accordion]\n[su_spoiler title=\"How can I check the status of my order?\" style=\"default\"] You can check the status of your most recent orders by visiting your Order History page. [\/su_spoiler]\n[su_spoiler title=\"Will I receive a confirmation email once my order has been confirmed\" style=\"default\"] Yes, you will receive an email once your order has been processed. [\/su_spoiler]\n[su_spoiler title=\"Will I receive a copy of my invoice once my order has been processed?\" style=\"default\"] Your invoice will be sent with your order confirmation email. [\/su_spoiler]\n[su_spoiler title=\"Do I get any samples with my purchase?\" style=\"default\"] Yes, you will get samples with your purchase. Samples may vary and are subject to stock availability at the time of purchase. Samples are free of charge and cannot be selected or exchanged. [\/su_spoiler]\n[\/su_accordion] --><\/p>\n\n\n<p><!-- [ydcoza_gap size=\"20\"]\n\n\n<h2 id=\"RE\">RETURNS &amp; EXCHANGES<\/h2>\n\n\n[ydcoza_gap size=\"10\"]\n[su_accordion]\n[su_spoiler title=\"How do I exchange or return a product?\" style=\"default\"] Please note that we only accept returns if we are notified within 10 business days (2 weeks) of the date on which the order was delivered.\nPlease refer to our <a href=\"[base_url]\/returns-policy\/\">refunds and returns policy<\/a> for further information. [\/su_spoiler]\n[\/su_accordion] --><\/p>\n\n\n<p><!-- [ydcoza_gap size=\"20\"]\n\n\n<h2 id=\"SH\">SHIPPING &amp; DELIVERY QUESTIONS<\/h2>\n\n\n[ydcoza_gap size=\"10\"]\n[su_accordion]\n[su_spoiler title=\"I live outside of South Africa, can I still place a order online?\" style=\"default\"] Unfortunately, we are currently unable to accept orders that are billed or shipped to destinations outside of the Republic of South Africa. [\/su_spoiler]\n[su_spoiler title=\"How long will I wait for my order to arrive?\" style=\"default\"] Orders are typically dispatched from our warehouse within 3-5 working days. Thereafter, the delivery timeframe is dependent on your location. [\/su_spoiler]\n[su_spoiler title=\"Can I change my shipping address once the order has been confirmed?\" style=\"default\"] Please send an email to info@nimueskin.com to update your shipping address. [\/su_spoiler]\n[\/su_accordion] --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Terms &amp; Conditions Product info queries: +41 62 891 55 07<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"_links":{"self":[{"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/pages\/7106"}],"collection":[{"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/comments?post=7106"}],"version-history":[{"count":2,"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/pages\/7106\/revisions"}],"predecessor-version":[{"id":15791,"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/pages\/7106\/revisions\/15791"}],"wp:attachment":[{"href":"https:\/\/nimueskin.ch\/en\/wp-json\/wp\/v2\/media?parent=7106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}